Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds and cancellations work for Qravit’s services. By using Qravit, you agree to this policy.

Cancellation Policy

1. Subscription-Based Services

If you are subscribed to a paid plan, you can cancel your subscription anytime through your account settings.

Important Notes on Cancellations:

• Your subscription remains active until the end of the billing cycle.
• No partial refunds for unused time within a billing cycle.
• If you cancel, you retain access until your current period expires.
• Automatic billing stops after cancellation.

2. One-Time Purchases

For one-time payments (e.g., premium features, add-ons), cancellations are not possible after purchase unless required by law.

Refund Policy

We do not offer refunds except in the following cases:

1. Service Downtime Compensation

If Qravit experiences prolonged technical downtime (over 48 consecutive hours), we may provide partial or full refunds at our discretion.

Eligible Refunds:

• Downtime lasting over 48 hours due to Qravit's fault.
• Users affected by a billing system error (e.g., double charges).

No Refunds for:

• Short outages under 48 hours (unless you are on an SLA-backed plan).
• User-related issues (e.g., incorrect setup, forgotten payments).
• Changes in business needs after purchase.

2. Accidental or Unauthorized Charges

If you were wrongfully charged due to a system error or unauthorized transaction, you must:

• Report the issue within 7 days of the charge.
• Provide proof of transaction (receipt, payment ID).
• Wait for a case review (usually within 5-7 business days).

If approved, refunds are processed via the original payment method within 5-10 business days.

Payment & Refund Policy

• Payments are final, except in cases where a refund is applicable (see below).
• Users must cancel subscriptions before the renewal date to avoid auto-billing.

Refund Conditions

Refunds are only provided in the following cases:

• Service Downtime Compensation
  • If Qravit experiences prolonged downtime (48+ hours), users may receive:
    • A service credit (default option).
    • A partial refund if downtime exceeds 72+ hours.
• Annual Subscription Refunds
  • If canceled within 30 days of purchase, a pro-rated refund is provided (minus processing fees).

How to Request a Refund

To request a refund, contact our support team at support@qravit.com.

Include:

• Your full name and account email
• Reason for refund request
• Proof of payment (receipt, transaction ID)

We will review your request within 5-7 business days and notify you of the outcome.

Chargebacks & Fraudulent Claims

If you file a chargeback with your bank without first contacting us, your account may be:

• Suspended until the issue is resolved.
• Permanently banned if the claim is fraudulent.

Policy Changes

Qravit may update this Refund & Cancellation Policy at any time. Major changes will be communicated via email or in-app notifications.

Contact Us

If you have any questions or concerns, please contact us at support@qravit.com.