Privacy Policy

Qravit ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

By accessing Qravit, you agree to this Privacy Policy. If you do not agree, please stop using our services immediately.

Information We Collect

We collect different types of data based on how you interact with Qravit.

1. Information You Provide Directly

• Account Information - Name, email, phone number, business details (for restaurant owners).
• Payment Details - Billing address, payment method (processed by third-party gateways, not stored by us).
• User Content - Reviews, feedback, messages, and menu uploads.
• Customer Support Data - When you contact us, we collect your queries and responses.

2. Information We Collect Automatically

• Device & Log Data - IP address, browser type, operating system, device identifiers.
• Usage Data - Pages viewed, time spent, actions taken (e.g., QR code scans, menu clicks).
• Cookies & Tracking Technologies - Small files to improve your experience (see Section 7).

3. Information from Third Parties

• Payment Providers - Transaction details (excluding full card numbers).
• Marketing & Analytics Partners - Non-identifiable behavioral insights for improving our platform.
• Social Media - If you connect your account, we may receive information from your social media profiles.

How We Use Your Information

We process your data for the following purposes:

1. To Provide & Improve Qravit

• Registering and managing accounts
• Facilitate and manage orders placed through our platform.
• Processing payments and subscriptions.
• Enhancing platform performance and features.

2. For Customer Support & Security

• Responding to inquiries and complaints.
• Preventing fraud, spam, and unauthorized access.
• Monitoring for suspicious activities.

3. For Marketing & Business Development

• Sending product updates, promotions, and newsletters (with opt-out options).
• Conducting market research and analytics.
• Running ads based on anonymized user behavior.

Sharing & Disclosure of Information

We do not sell personal data, but may share it under certain conditions.

1. Service Providers & Third-Party Integrations

We share data with:

• Payment processors (Stripe, Paystack, Flutterwave) to complete transactions.
• Cloud hosting & analytics providers (AWS, Google Analytics) for performance monitoring.
• Marketing tools (email providers, ad networks) for targeted promotions.

2. Legal & Compliance Reason

We may disclose user data:

• To comply with legal obligations (court orders, regulatory requirements).
• To investigate fraud, cyberattacks, or misuse of our platform.
• To enforce our Terms & Conditions.

3. Business Transfers

If Qravit undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity. Users will be notified of any significant changes.

Data Storage & Security Measures

We take strict security measures to protect your data:

1. How We Store Data

• Data is stored on secure cloud servers with encryption.
• We retain user data only as long as necessary for legal and business purposes.

2. Security Protections

• SSL Encryption for all data transfers.
• Firewall & Access Controls to prevent unauthorized access.
• Regular Security Audits to detect vulnerabilities.

3. Data Retention & Deletion

• User accounts and data are retained until account deletion is requested.
• Users can request data removal by contacting support@qravit.com.

User Rights & Choices

You have rights over your personal data, depending on your location and applicable laws.

1. Rights Under NDPR (Nigeria), GDPR (EU), and CCPA (California)

• Access Your Data - Request a copy of the personal data we hold.
• Correct Your Data - Update inaccurate or incomplete information.
• Delete Your Data - Request deletion of personal data (exceptions apply for legal compliance).
• Object to Processing - Opt out of data processing for marketing purposes.
• Withdraw Consent - If processing is based on consent, you can withdraw it anytime.

To exercise these rights, please contact us at support@qravit.com.We may require verification of your identity before processing requests.

Children's Privacy

Qravit is not intended for users under 13 years old. We do not knowingly collect data from children. If a child’s data is found, we will delete it immediately.

Cookies & Tracking Technologies

Qravit uses cookies to improve the user experience.

1. Types of Cookies We Use

• Essential Cookies - Required for platform functionality.
• Analytics Cookies - Track usage patterns (Google Analytics, Hotjar).
• Marketing Cookies - Personalize ads (Facebook Pixel, Google Ads).

2. Managing Cookies

Users can disable cookies via browser settings, but some futures may not work properly.

Third-Party Links & Services

Qravit may link to third-party websites (e.g., restaurant pages, payment providers).

• We do not control third-party privacy policies.
• Users should review external site policies before sharing data.

International Data Transfer

If you are outside Nigeria, your data may be stored in other countries with different privacy laws.

• We ensure adequate protection through Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may update this policy periodically

• Users will be notified of major changes via email or app notifications.
• Continued use of Qravit implies acceptance of the updated policy.

Contact Information

If you have any questions or concerns, please contact us at support@qravit.com.